|Health Factors:||Quality of Care|
|Decision Makers:||State Government Healthcare Professionals & Advocates|
|Population Reach:||50-99% of WI's population|
|Impact on Disparities:|
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Case management typically involves assignment of a single person (case manager) who coordinates all aspects of a patient’s care, for example: providing information to multiple providers, seeing that the patient receives services in a timely manner, etc.
AHRQ-McDonald 2007 review of care coordination strategies finds that case management appears to improve patient outcomes for patients who have mental health problems, heart failure, or diabetes. Evidence is not sufficient to determine training required for effective case managers (e.g., nurse, social worker, other provider), ideal qualifications of effective case managers, or the specific duties that should be included in case management. Close patient monitoring by the case manager was identified as an important component in two reviews.